Booking information
Payment Policy
Important information about payments, confirmation and cardholder requirements.
Secure payments
Travel Beyond INC LTD, trading as Travel Beyond UK, accepts payment only through the payment methods stated on your quotation, invoice or secure payment link. Available methods may vary by booking and any applicable charge will be disclosed before you authorise payment.
We will not ask you to email or message a photograph or scan of either side of a payment card, the card security code, PIN or full card number. Please do not send this information to us.
Card security
Card details must be entered through the approved secure payment page or handled through another payment method specifically confirmed by us. Travel Beyond UK does not retain card security codes after authorisation. Payment processing may be carried out by Brightsun Travel (UK) Limited or an approved payment provider, as identified in your booking documents.
Third-party payments and fraud checks
If the payer is not travelling, additional checks may be required before payment can be accepted. Any identity evidence must be requested only where necessary and supplied through a secure method approved by us. Do not send card images or card security information by email, WhatsApp or ordinary web forms. We may refuse or return a payment where required checks cannot be completed.
Price confirmation and ticketing
Submitting a payment does not by itself guarantee a fare or confirm a booking. Prices and availability remain subject to supplier confirmation and, for flights, ticket issuance. We will tell you promptly if a supplier cannot confirm the quoted arrangements and explain the available alternatives or refund position.
Deposits and balances
Your quotation or booking confirmation will state the deposit, payment schedule and final balance date. Missing a payment deadline may allow the supplier or organiser to cancel the arrangements and apply the cancellation charges set out in the booking conditions.
Refunds
Where a refund is due, it will normally be returned to the original payment method after the relevant supplier, organiser or payment provider has approved or released the funds. Timescales vary by supplier and payment provider. We will explain any lawful deduction or non-refundable amount that applies before processing the refund.
ATOL protection
Travel Beyond UK acts as an authorised agent of Brightsun Travel (UK) Limited for applicable flight-inclusive bookings. Where your booking is ATOL protected, the protection is provided under Brightsun Travel (UK) Limited’s ATOL 3853. ATOL protection does not apply to every travel service. We will confirm the protection applying to your booking before payment and issue an ATOL Certificate where required.
Questions or payment concerns
Please contact info@travelbeyond.uk before sending money if you are uncertain whether a payment request is genuine. Your statutory rights are not affected by this policy.